Development & Operations Service

Ensuring Seamless Operations for Immersive Destinations

What is Development & Operations?

At ICM, we go beyond building attractions—we ensure they operate at peak performance. Our Development & Operations services focus on efficiency, safety, and guest experience, ensuring every venue runs smoothly. From ride maintenance to habitat care, our expert team manages every detail with precision.

By prioritizing operational excellence and guest satisfaction, we create seamless, engaging experiences that keep visitors coming back.

Facility Management

ICM delivers comprehensive facility management, overseeing daily operations, maintenance, and long-term planning to ensure efficiency and sustainability across all venues.

Ride Maintenance & Safety Oversight

We ensure rides operate safely and efficiently, implementing proactive maintenance, inspections, and safety protocols to provide peace of mind for guests and operators alike.

Wildlife Care & Habitat Operations

ICM prioritizes animal welfare and habitat integrity, managing daily care, enrichment programs, and conservation-driven environments that engage and educate visitors.

Guest Experience Optimization

We design seamless visitor experiences, from efficient crowd management to interactive touchpoints, ensuring every guest enjoys a smooth, engaging journey.

Aquarium Life Support Systems Management

ICM maintains specialized aquatic environments, managing filtration, water quality, and life support systems to sustain healthy marine ecosystems and immersive exhibits.